Chasing my tail....

Warning...bitchy blog to follow. So, last year I got pissed off at Wells Fargo b/c they screwed up my account. I decided to go to WAMU because, well, woohoo! It reads better if you can image me saying it in a really sarcastic tone. Well, we all know that woohoo went to wooshit when WAMU went tits up and got bought out by Chase. I stuck around because Chase is a big bank and one of the top in the country. Everything went fine for a while, got my Chase ATM/debit cards to replace the WAMU ones...they're pretty (blue for personal and green for business!). All was fine for a few months, until....

Last Friday, I went to the same ATM that I go to every Friday (I am, after all, a creature of habit) to make the same withdrawal that I make every Friday. The machine tells me that it is unable to process my request...no biggie, sometimes ATM's don't wanna give you money. I go to another ATM and get my money, then do my grocery shopping (aka buying food for me and the big chicken), get some coffee, the usual. I get home and check my bank online (I do this probaby 20-30 times a day, no lie...my OCD is a little techie), money's okay. I go to bed and the big chicken (in case you didn't read the last blog, that's my puppy, Leyla) wakes me up at six because that's when we usually get up. We go outside and pee (well, she pees outside, I pee inside because I am civilized). I let her run around outside for a while to get the demons out and chill a little bit so I can go back to bed. In the meantime, I check my bank acount for the first that day...much to my surprise, my account has a negative amount...WTF??? So, I go to the account detail and I've actually been charged for that first ATM (the one where the machine crossed its arms and said it wasn't going to give me any money). It's only six in the morning and there isn't much I can do...I let the big chicken back in and go for breakfast tacos, gotta kill some time before the bank opens.

Sidenote, while I was waiting for the bank to open, I watched Ghost Town with Ricky Gervais (well, he wasn't with me, he was in the movie). At first, it was kinda dumb, but I really ended up loving it. Especially the dog! It looked a little like my Leyla Marie (except that it was a great dane and my puppy's pedigree is still up in the air). You should check this movie out, it is really cute.

Okay, so nine o'clock rolls around and I hop over to the bank because that's the best place to go when the bank has screwed up your account, no? Actually, no, it's not. They didn't do a damn thing for me. I explained what happened and the branch manager called Chase, who told him that yes, there was a problem with that ATM and the same thing happened to a total of ten people. Here's what should have happened: Branch manager confirms that my account was one of those and he tells the teller (do you tell a teller or ask a teller...they still have to tell, right?) go ahead and reverse that charge, then turns to me, "I apologize Miss Hale, we'll get that fixed right away." Here's what happened, "Well, because you're a WAMU customer ('cept didn't you fuckers buy Chase???) and since WAMU and Chase don't communicate well, you're going to have to contact the number on the back of the card." The teller, though, did express that she was sorry and she was kinda cute, too, so I couldn't be mad at her (sue me). I call the number on the back of the card and explain what happened, they tell me that they've filed a claim. Hmmm, what now? After I've bitched at half the staff at the call center and the manager, I get absolutely nowhere. I decide to call on Monday and maybe get somebody who has more than two brain cells. What do I get on Monday? "Oh, I see that your claim is in process and a credit will be issue on or about the 15th." Oh, well...all better! Again, this only reads well if you imagine the sarcastic tone. Mind you, they tell me this on the 11th...so I have to wait the whole week (and I can tell you that as of today, they didn't lie - though if that money isn't there tomorrow, I'm going to lose my fucking shit). All week, I've made numerous calls and sent numerous emails trying to explain that this is something of a hardship and they need to expedite the claim process. This is not an outrageous request...I didn't ask them to explain nuclear fision or anything...I just really wanted them to fix the problem. They didn't offer any sort of help to me at all...basically just said, "I'm sorry but there's nothing I can do. Your claim has been filed and the credit is set to go into your account on or about the 15th." So, as of today, here's the tally...8, count them, 8 overdraft charges of $35/ea and a bounced check (which is illegal). I only hope that tomorrow they will have magically fixed my account...lousy cocksuckers.

With this, I say thanks, Chase...again the sarcastic tone makes it better.

In other news, the big chicken is getting bigger!!!! She goes in for an official weigh in on Saturday, but if I had to guess I'd say between 35 and 40 pounds. That's a gain of 13 to 18 pounds in the last month. She is getting a little better with her training, though I think she will need obedience school at some point. She's a lot to handle and even moreso as she gets bigger.